Job Introduction
Fixed Term Contract for 24 months
Qualification: Business Administration Level 3 with HTP Apprenticeship College
37 hours per week Monday - Friday
Who are we looking for?
We are looking for a Business Administrator Apprentice to join our Customer Repairs team supporting all our Building Maintenance teams and the Customer Repairs Manager. Candidates must be enthusiastic, good communicators, organised, methodical and able to prioritise multiple demands.
What can we offer?
We can provide you with an opportunity to work across the building maintenance service supporting all the teams we manage as well as a varied portfolio of building types and customers. We will support you by providing opportunities to train and develop your existing knowledge and skills, as appropriate. As a service we take pride in our work by valuing others, focusing on what's important so that we make a real and positive difference. Our values are outlined in our Ways of Working.
What is the Role?
You will be based at one of the Area Housing Offices working as part of the Customer Repairs team, reporting directly to the Customer Repairs Manager. The Customer Repairs team is within Portsmouth City Council's Building Maintenance service and will be supporting the Repairs team, Building Project team, and M&E team.
You will be required to support the Building Maintenance teams to manage our assets by carrying out a range of administrative duties including raising purchase orders, customer satisfaction surveys, uploading information on our IT systems, and arranging customer appointments for repairs and servicing.
You will be supporting our Customer Repairs Officers during busy periods and act as the main point of contact for tenants, leaseholders, PCC employees and site managers requesting repairs. As Business Administrator Apprentice you will also be responsible for co-ordinating and allocating recommendations from fire risk assessments and arranging reviews as necessary.
Who is the person?
Your application needs to demonstrate that you:
- Have excellent customer service skills; you must have a good telephone manner to deliver the high level of customer service.
- Can work independently, are well organised and able to prioritise and manage multiple demands as appropriate.
- Have excellent communication skills, including; ability to ask effective questions to gather accurate information about the services requested, handing over the right information, to the right people and at the right time
- Being assertive and challenging while dealing professionally with colleagues, service users, third parties and contractor operatives.
- Be organised, methodical and have an eye for detail when managing demands received and have the ability to prioritise as appropriate.
- Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
- Are competent using a variety of IT databases and systems such as the Repairs and Stock Database, , as they will need to be updated with timely, relevant and accurate information.
- Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
- Be able to use information to problem solve, risk assess, ensuring customers and colleagues health and safety.
- Be willing to work outside of standard office hours, if and, when required
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
About Portsmouth City Council
What we can offer you
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
