Job Introduction
Salary: £24,310 p.a.
Fixed Term Contract for 24 months
Qualification: Business Administration Level 3 with HTP Apprenticeship College
37 hours per week Monday - Friday
We are looking for a person to support the administration of the Building Repairs Service and support the Head of Building Repairs. Candidates must be enthusiastic, good communicators and have excellent attention to detail, being able to manage multiple demands and workstreams arising from the service.
What is the role?
Sitting within the Housing, Neighbourhoods and Building Services directorate, you will be directly reporting to and supporting the Head of Building Repairs by;
Supporting the administration and governance of the Building Repairs Service. The service comprises undertaking response repairs across our varied 17,000 housing stock and 900 corporate buildings to maintain and improve our properties.
The range of duties undertaken in the role will be varied and ensure the running of an efficient and effective service. Tasks may include but are not limited to;
- Arranging and providing administrative support in contractor meetings including the production of agendas, meeting minutes, risk registers and management of action logs.
- Uploading and monitoring information on our IT systems, for example ensuring the repairs and stock database is updated.
- Supporting with financial and performance measures across the service.
- Supporting with general administrative duties, including sending letters, raising orders, assisting with organising recruitment, managing calendars & emails of senior staff, etc.
Who is the person?
The ideal candidate is someone who will:
- Have excellent customer service skills to deliver the high level of customer service.
- Display excellent attention to detail to ensure that accurate information is recorded, and that agendas, minutes and reports can be produced to a high standard.
- Can work independently and be well organised to be able to successfully manage multiple, competing workstreams to ensure that information is provided at the right time to a high standard.
- You will need to have least one of the following; GCSE Grade 9-4, GCSE Grade A-C, Functional Skills Level 2 in Maths & English.
- Have excellent communication skills, including; Ability to ask effective questions to gather accurate information. Handing over the right information, to the right people and at the right time. Being assertive and challenging while dealing professionally with colleagues, service users, third parties and contractors.
- Have the ability to understand what work is most important and prioritise as appropriate.
- Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
- Are competent to be trained to use a variety of IT databases and systems such as the Repairs and Maintenance Database, as they will need to be updated with timely, relevant and accurate information.
- Have relevant experience of using all Microsoft packages; in particular be able to demonstrate practical IT skills using Excel spreadsheets and Outlook. Knowledge of analysing data and MS Project to assist planning projects would be beneficial.
- Sufficient knowledge and confidence to be able to work largely autonomously following briefing and direction provided by the Head of Service.
- Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
- Be able to use information to problem solve.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
Please also answer the following questions in your application for this apprenticeship:
- Do you have an education, health or care plan provided by the local authority or have you been in the care of the local authority?
- Are you a citizen of the United Kingdom or another country within the European Union (EU) or European Economic Area (EEA)?
- Will you have been ordinarily resident in the United Kingdom or another country within the EU or EEA for at least 3 years from current date?
- Do you depend on a visa or other permission to reside in the United Kingdom?
- If you have answered 'Yes' to the previous question, please describe what type of visa/permission you have.
You will need to bring in your passport and visa or evidence of immigration permission when you enrol so that we assess your eligibility to receive Government funding for the Apprenticeship programme.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
