Job Introduction
We are looking for a Business Support Assistant to join our Early Help and Prevention Service. This is a varied, customer-facing role based within a Family Hub, supporting children, families, and professionals by ensuring the smooth day-to-day operation of services.
The Early Help and Prevention Service in Portsmouth is a new way of doing things – providing extra practical help with families early on, to stop problems getting worse. We talk with families about the things that are most important to them, what might help and what we can do differently to help them. This is how we start working together with the whole family to help get things back on track.
This is a Part time role working 14.8 hours - Monday and Tuesday, 08:30 - 17:00
The Role
Reporting to the Locality Business Support Officer, you will provide a pivotal role in the day-to-day running of the Family Hub.
Within this front facing customer service role you will greet family hub users and professionals who have come to use the venue. You will ensure the smooth operational running of the 0-19 Early Help and Prevention Service's business processes within the Family Hub. Roles can vary greatly depending on the business needs relating to the Family Hub.
You will provide excellent customer service, manage enquiries, support administrative processes, maintain records and databases, coordinate room bookings, assist with building management responsibilities, and contribute to the effective delivery of services for children and families.
The ideal candidate
You will be organised, reliable and customer‑focused, with the ability to work calmly in a busy, public‑facing environment.
You will need:
- Experience in an administrative role, ideally within children’s or family services
- Excellent communication skills, both written and verbal
- Good working knowledge of Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
- Strong attention to detail and the ability to prioritise workloads
- A proactive, flexible approach and the ability to work independently
- Awareness of safeguarding, GDPR and health & safety requirements
- The ability to converse at ease with customers and provide advice in accurate spoken English
Experience of working in a Family Hub or facilitating a building/venue is desirable.
Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this when completing your Personal statement on your application.
Contact Details for an Informal Discussion: If you have any questions please about this role please contact, Cheryl Ward, Business Support Supervisor, Cheryl.ward@portsmouthcc.gov.uk, 023 92 688 972
Interviews will be held on 3rd August 2026
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Our Recruitment process
We anonymise applications during application & shortlisting to ensure only relevant information is considered.
As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience. If you apply without a detailed personal statement, it is unlikely that you will be successful.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it
Please note: We are not able to offer sponsorship for this position.
We are a disability confident employer and have an Armed Forces Covenant. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria. More information can be found at Equality, diversity and inclusion - Careers portal
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Safeguarding
Portsmouth City Council is committed to safeguarding and promoting the welfare of children, and young people, and expects all staff and volunteers to share this commitment. Every post is subject to PCC and Portsmouth Safeguarding Children Partnership safer recruitment procedures.
Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders
