Job Introduction
We are looking for an experienced administrative assistant to support the Children and Families Services, this is a permanent contract, working 15 hours per week.
The Service
The Children and Families Services helps, supports, and protects Portsmouth's most vulnerable children and young people, enabling them to lead safer, healthier, and more fulfilling lives. It also acts as the corporate parent for the city's Looked After Children. Going forward, the service and its Business Support function will embrace change, focus on exceptional customer care, and respond flexibly and effectively to Social Work transformational developments.
The Role:
You will provide high-quality administrative support within the Service Quality Team. This role is vital for the administration and smooth-running of business processes throughout the service and supports practitioners in safeguarding vulnerable children in Portsmouth. Additionally, you will help the service achieve its statutory and corporate responsibilities.
The role is initially fully office-based, with the possibility of some hybrid working later.
Responsibilities include
- Entering data into service information and caseload systems
- Administering the collection and presentation of service performance information
- Dealing with telephone and email enquiries and drafting correspondence to standard enquiries
- Placing orders for goods and services and dealing with invoices
- Booking appointments and arranging meetings. Administering training courses/events/conferences if applicable
- Supporting the preparation for Ofsted inspections and providing specialist administrative support to Senior Managers
The ideal candidate
You will need to have/be
- Experience of working in an administrative role
- Ideally, experience in Children's and/or Young People's Services
- Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
- Good numeracy and literacy skills
- Strong communication skills
- Customer-focus, with high standards of customer care and service
- Willingness and determination to support service managers and practitioners
- The ability to resource and collate information
- A good attention to detail and level of accuracy
- The ability to prioritise your workload
- A good awareness of Data Protection and Safeguarding Issues
- The ability to respond appropriately to less complex enquiries from parents/carers Flexibility to meet team and service requirements
Please see the Job profile for the full details of this role
Contact Details for an Informal Discussion:
Adam Lambert, Team Leader, adam.lambert@portsmouthcc.gov.uk 023 92 688 116.
Interview date: Week commencing 5th May 2025
Application process
We anonymise applications during application & shortlisting to ensure only relevant information is considered.
As part of your application we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
