Job Introduction
Client Financial Protection Officer - Fixed term/secondment opportunity for up to 18 months due to funding
Salary: Band: 7, £31,067 - £35,235 p.a
Your New Role
Within this role you will be ensuring that the best financial interest of vulnerable service users are secured through the use of appropriate legal procedures and advising care management and other staff on such issues undertaking practical casework where required.
You will be responsible for reconciling and investigating queries on clients accounts, scrutinising and paying clients bills and managing clients financial affairs. You will make, monitor and maintain state benefit claims for adults and complete and maintain financial assessments under Deputyship or Appointeeship. This will also involve making application for the appointment of Appointeeship via the DWP to ensure quick access to funds for vulnerable clients. You will also undertake necessary casework and visit clients to maintain a regular contact and ensure they are engaged and involved in any decisions surrounding their financial affairs.
What you'll need to succeed
You will have a knowledge in the provision of a local authority deputy and appointee service as well as a good understanding of the Mental Capacity Act 2005 and its Code of Practice. With a knowledge of the Care Act, public authority funding and charges for care you will have the ability to reconcile accounts and identify and investigate any anomalies. With excellent communication skills both verbal and written, you will have experience of completing reports and writing clear accurate letters, decisions and objective notes. You will have a general knowledge of Appointeeship and Court Protection and Public Guardianship office and awareness of relevant legislation. With a sound working knowledge of Microsoft Word and Excel you will be self-motivated and able to work under pressure and to deadlines. You will have the ability to travel across the city as you will be visiting clients.
Please read the job profile for the full details of this role and what you need to demonstrate when you apply.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Application process:
Please read the full job profile for further details on the post to ensure your application matches the requirements of the role stated in the who is the person.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is important, or you are likely not to be shortlisted.
Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Closing date: 26 February 2025.
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 02392 616 800.
