Job Introduction
This is a really fantastic opportunity to join Portsmouth Homes as our Head of Insight, Data & Engagement and really make a difference! The role is full-time (37 hours per week), permanent, based at the Civic Offices/Area Housing Offices in Portsmouth and at the salary of £70,450 - £77,401 p.a.
Your new role
Portsmouth Homes is committed to making the best use of the data and insight available about our residents and their homes. By bringing information together, strengthening its quality and using it consistently, we can better understand residents’ needs and experiences, identify opportunities for improvement and make well-informed decisions about how services are designed and delivered. This will help us continue to improve services and achieve better outcomes for our residents.
We are looking for a strategic and collaborative Head of Data, Insight and Engagement to lead this approach across Portsmouth Homes, including leading the complaints team and ensuring the delivery of an effective, resident-focused complaints service. The role will ensure that reliable data, meaningful insight, resident feedback and learning from complaints are connected and translated into practical action. We want to continue working closely with our engaged residents so that their experience and ideas help shape our services, while also widening opportunities for involvement so that more residents—and a broader range of resident voices—can influence service design and improvement. It is a pivotal leadership opportunity to shape safe, modern and resident-centred services, demonstrate transparent and evidence-based decision-making, and meet the expectations of the Regulator of Social Housing.
Please see the full job profile attached at the bottom of this page!
Who is the person?
You will be an influential, confident and values‑led leader with:
- Significant experience in data governance, data quality, analysis and performance reporting within a regulated environment.
- Strong knowledge of the RSH consumer standards, including Transparency, Influence and Accountability.
- Experience managing corporate systems such as CRMs, housing management systems, data warehouses or analytical tools.
- Strategic experience in complaints handling, including applying the Housing Ombudsman’s Code.
- Experience leading resident engagement programmes and strengthening resident influence over service design.
- Ability to interpret complex information and communicate clearly to diverse audiences.
- A track record of leading teams, supporting staff development and delivering cultural and organisational change.
- Experience using system thinking, improvement methodologies and evidence‑based approaches to redesign services.
- Strong partnership skills and the ability to work across services, corporate functions and external partners.
- Emotional intelligence, resilience and the confidence to challenge and innovate.
- Relevant professional qualifications (e.g. CIH Level 4/5 or equivalent) are desirable, and a commitment to ongoing CPD is essential.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Additional Information
Interview process: 6th November 2026
Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.
