Job Introduction
Local Taxation Officer
Salary: Band: 6, £27,363 - £31,067 p.a.
37 hours per week
Your New Role
An great opportunity has arisen in our Local Taxation team within our Revenues & Benefits service, which is part of the wider Finance and Resources directorate.
You will be responsible for the administration of council tax accounts, to ensure that bills are issued in accordance with legislation, and charge payers are assisted with their enquiries. This will include guidance and support to customers that are experiencing financial hardship and will involve negotiation to reach sensible payment arrangements.
The local taxation team is fast paced, and the local taxation officer role is customer facing, and the successful candidate will, following training, interact with customers regularly. As a customer facing employee, the post holder will provide help and support through multiple contact channels including the telephone, face to face meetings at the Civic Offices and occasionally at the Magistrates Court, in addition to responding to customers in writing.
The successful candidate will receive comprehensive training covering the legislative background to council tax, and the associated processes to support the administration of the charge.
What you'll need to succeed
You will be customer focused with good communication skills and the ability to remain calm and professional when assisting with customers. With an eye for detail, good negotiating skills and flexibility you will have good team working skills to encourage a culture of improvement and cooperation among team members. A working knowledge of council tax is desirable but not essential as full training will be provided.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Application process:
Please read the full job profile for further details on the post to ensure your application matches the requirements of the role stated in the who is the person.
Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Please read this alongside the 'How to apply' information on the home page. This is important or you are likely not to be shortlisted.
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it
Closing time/date: 28 February 2025
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800..
