Job Introduction
Fixed Term Contract/Secondment for up to 12 months to cover maternity leave
Your new role
Our Safe at Home service is designed to help our customers to stay safe and live independently in their own home. Getting older, living with a long-term condition or recovering from an illness can make it harder to cope at home. Safe at Home offers peace of mind by making sure that our customers can get help when needed, 24 hours a day, 365 days a year. Safe at Home offers a range of technologies – called telecare and home safety equipment – that helps people of all ages. The fulfilment of the purpose of the service is the primary focus as should be the aim at all times: "help me stay safe and living independently in my own home"
in this interesting and rewarding role, you will manage a team of officers responsible for the delivery and administration of the Safe at Home service within the Private Sector Housing service for Portsmouth City Council. You will monitor and manage the performance of service and equipment suppliers, work with stakeholders to ensure the service meets our customers' needs, and ensure that it is a high quality service for our customers. We are looking for an enthusiastic, motivated, and dedicated individual with a demonstrable commitment to top quality customer service, with management experience. The Council will offer appropriate support to the successful candidate in their professional development.
For full details of what the role will involve please see the job profile attached at the bottom of this page!
Who is the person?
- It is desirable that the post holder have an advanced qualification in management or business related field.
- The post holder must have GCSE grade A-C (or equivalent) in Maths & English.
- The post holder must have a demonstrable experience of leading and managing a customer facing team.
- It is desirable for the post holder to have experience working in a health or care related service, or to have experience of technology enabled care.
- The post holder will have demonstrable experience of managing contracts with suppliers, including monitoring performance and taking action when suppliers do not meet the requirements of the contract.
- The post holder can balance a busy and varied workload with strong time management.
- Ability to encourage and inspire good performance in the team and experience of identifying and improving poor performance.
- Has the ability to work proactively and is able to remain motivated and can motivate others, working on your own initiative in coordinating multiple tasks and leading by example.
- The post holder will be able to communicate with a range of stakeholders and direct reports with confidence to promote the service or explain operational processes.
- The post holder will be emotionally resilient and able to support direct reports in remaining resilient with the impact of being exposed to customer's difficult circumstances. Being able to remain professionally detached and focused even if the message you deliver involves saying no in difficult circumstances.
- The post holder must have excellent communication skills, with the ability to communicate clearly and concisely with different audiences at different levels, both verbally and in writing.
- The post holder will be competent in the use of IT systems with a good working knowledge of Microsoft Packages (to include Word, Outlook, and Excel) and databases.
- The post holder can analyse and interpret data and how it reflects the performance of the service as well as that of individual officer performance.
- The post holder will have an understanding of Systems Thinking approach in relation to the importance of applying value steps within the purpose of the service.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.
Additional Information
Interview date: 14th April 2026
Our recruitment process
Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal
You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.
We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal
If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your personal statement on the application.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.
