Job Introduction
Portsea/Somerstown
Fixed Term Contract/Secondment for 12 months
37 hours per week; Monday - Friday 8.30am - 4.30pm (4pm on a Friday)
Portsmouth City Council is committed to safeguarding and promoting the welfare of vulnerable adults, and expects all staff and volunteers to share this commitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
The Service:
The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. Sheltered Housing promote independent living for residents, with the reassurance that someone is on hand to give support and to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council therefore residents are able to live independently in their own accommodation, but with support available as needed. There are shared areas in the sheltered scheme in which residents can meet and enjoy some social activities. As a service, we take pride in making a positive difference in helping our residents maintain their independence in their homes. The Scheme Manager role is key in ensuring that we can support our residents to remain living independently in their own home for as long as possible.
What is the role?
Residents in Sheltered Housing have a range of physical and mental health needs which means that they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing purpose. You will be working as a Cat 1 Scheme Manager providing advice and support to residents living in Cat 1 Sheltered Housing schemes in either the Portsea or Somerstown area. You will be based in this area and will have an office directly linked to the location or close by.
You will also work closely with other Scheme Managers and will be paired with a buddy to ensure continuity of service in your absence. You will be expected to provide cover for your buddy's residents when they are not at work. Part of your role will mean meeting and greeting new residents, introducing them to the Cat 1 Sheltered Housing Service and making them aware of the service they can expect to receive. You will also act on any actions arising from ongoing issues in your regular contact with them.
For further details of what the role involves, please see the full job profile attached at the bottom of this page!
Who is the person?
You need to have:
- Experience of working directly (face to face) with people.
- Have an understanding of the impact of physical and mental health issues experienced by older persons.
- Be a good listener with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.
- Have the confidence to advocate for residents when needed and to work proactively with other professionals to achieve positive outcomes for residents.
- Have an awareness of the importance of confidentiality when working with residents, in particular regards to GDPR requirements.
- Be a strong team player and willing to support those in your team when they are facing challenges.
- Have an understanding of the need for you to maintain appropriate professional boundaries with residents that you are supporting.
- Have an understanding of the role of Social Services, Health Services and voluntary agencies in the provision of services to people and be able to work with them with the purpose of achieving the best outcome for service users.
- Have good written skills as you will need to be able to write concise notes in residents files, respond to complaints and compile reports, for example in relation to Safeguarding matters.
- The ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident.
- Have basic IT skills, including the use of Microsoft Outlook and Word/Excel and be able to use in house databases as required.
- Hold a full UK Driving License and have access to a vehicle during working hours.
If you would like to find out more about this role, please call Nicola Stone on 07584 115992
Interviews: 1st July 2025
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page!
Please ensure you provide:
- Your full education history from secondary school, please include name and address of establishment, details of relevant qualifications and awarding body. Please explain any gaps.
- Your full work history, explaining any gaps. Including employers name, address, dates from and to and reasons for leaving.
- Please provide details for us to obtain two references. If you are currently working we will need a reference from your current employer and previous employer. If you are not currently working, we will need references from your two most recent employers.
If applying as a secondment, please ensure you have you line managers permission before applying and please state this in your application.
'We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.'
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
