Job Introduction
37 hours per week Monday - Friday
This is a really fantastic opportunity to join us as a Senior Housing Manager!
The Social Housing Sector has seen considerable change in the last 2 years with the addition of new and revised regulation including a new set of consumer standards. Portsmouth Homes is undertaking a programme of change to respond to the new environment and changes in expectations from our tenants and leaseholders, to ensure that we can evidence compliance with the Consumer Standards and meet the Governments desire to make Social Housing professional.
The Senior Housing Manager will be responsible for the day-to-day delivery of all Housing Management Services across a range of Area Housing Offices, community based surgeries and within tenants' homes. The Housing Management Services must meet the demands of our residents and provide clear definable and measurable outcomes for our residents in all areas of the 4 Consumer Standards, particularly the core functions of Income Management, Void Management, ASB Management and Tenancy Management.
Portsmouth Homes is regulated by the Regulator for Social Housing and the Senior Housing Manager will need to be able to demonstrate a close and collaborative working relationship with all other teams providing Landlord Services, and the wider peer groups within Portsmouth City Council. They will also have to demonstrate effective strategic working using systems thinking techniques to continuously improve service delivery within the constraints of the HRA.
The Senior Housing Manager will also need to work closely with other agencies and stakeholders to ensure that we provide effective joined up housing services to our tenants with great customer service and value for money at the heart of every decision. The successful applicant will bring knowledge and experience of providing generic housing management services with a focus on excellent customer service, continuous improvement and delivering positive outcomes for our residents.
You will need to be able to demonstrate effective performance management, data analysis and resource deployment, anticipating peaks and troughs in demand and making use of relevant qualitative and quantitative data, and use feedback from staff, tenants and formal complaints to improve outcomes for tenants. You will also be required to contribute to policy and process design and attend meetings across the organisation and directorate to represent Portsmouth Homes housing management service and their teams. The Senior Housing Managers will work closely together, taking personal responsibility to share best practice, lessons learnt and data analysis to create consistency of service across teams, to ensure that all tenants irrespective of their location and housing officer, receive the same level of service and opportunity to thrive.
The Senior Housing Manager will be required to understand the regulatory framework in which Portsmouth Homes operates and be responsible for the team's compliance with the consumer standards, providing training, support and mentoring to team members using a coaching style to develop all individuals. You will be required to adapt your management style to reflect individual needs and to understand that managing staff working in an agile way will require additional methods of communication and team building skills to ensure that appropriate support and performance management is effective.
Please see the full job profile attached at the bottom of this page for all duties of the role plus full details of the person we are looking for!
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
