Job Introduction
Senior Museum and Visitor Services Officer - Southsea Castle
Salary: Band: 7, £31,067 - £35,235 p.a.
37 hours per week - Tuesday - Saturday 9.00am - 5.00pm.
Your New Role
Portsmouth Museums are looking for a positive, passionate, experienced individual to join the team at Southsea Castle.
This role will act as duty manager, ensuring that visitors receive an excellent welcome and have an exciting, memorable and safe visit. The role will also promote the whole of Portsmouth as a visitor destination and ensure a range of information and services are offered. You will be reporting to the Visitor Operations Manager. You will be responsible for working, supervising and training the team of staff and volunteers and liaising with any contractors and partners on site as required. You will facilitate income generation, carry out cash reconciliation and banking procedures and maintain a secure environment for collections. In liaison with your line manager, you will ensure issues relating to building maintenance are reported and rectified, as well as maintaining a high level of cleanliness both inside and out. In addition, you will work with the Wedding and Hospitality manager to arrange and facilitate special events.
Posts will work Tuesday to Saturday plus bank holidays as required. The post holder will be expected work occasional Sundays, Mondays and evenings to facilitate events.
What you'll need to succeed
With experience of day to day running of a museum site or similar, you will arrange and manage events including weddings. You will have experience of managing a team and a good knowledge of Health and Safety with experience of writing risk assessments. You will have excellent communication and IT skills and the ability to use your own initiative and problem solve. Primarily based at Southsea Castle, but the post holder will be required to work at other Portsmouth Museum Service and Portsmouth City Council sites to meet the needs of the Museum service.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Application process:
Please read the full job profile for further details on the post to ensure your application matches the requirements of the role stated in the who is the person.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with the use of examples from your experience. This is important, or you are likely not to be shortlisted. Please read alongside the 'How to apply' information on the home page of the careers website.
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
Closing date: 23 February 2025.
Applications received after this may not be considered.
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.
