Job Introduction
Senior Repairs Support Officer
Salary: Band 7 - £31,067 - £35,235 p.a.
37 hours per week
Permanent
Who are we looking for?
We are looking for a Senior Repairs Support Officer to join our Repairs Support Team supporting all our building maintenance teams.
Candidates must be enthusiastic, good communicators, organised, methodical and able to prioritise multiple demands.
What can we offer?
We will support you by providing opportunities to train and develop your existing knowledge and skills, as appropriate. In particular we can coach and develop you providing support for those aspiring to become a manager.
As a service we take pride in our work by valuing others, focusing on what is important so that we make a real and positive difference.
What is the Role?
You will be based at one of our area housing offices working as part of a repairs support team supporting the Repairs Support Managers. You will be part of the repairs support management team; previous management experience is not essential and you will be supported to develop your skills and gain management experience using the ‘Systems Thinking’ methodology.
You will be part of a team responsible for supporting the building maintenance service. The team assists us in meeting our purposes which are, to maintain and improve our properties, ensure the right repair is carried out at the right time and provide suitable homes when needed. You will support and deputise for the Repairs Support Manager at any time during office hours when they are not in the office, by supervising the repairs support team as appropriate to ensure the repairs support team have capacity by allocating phone and admin tasks to effectively manage all demands received accurately and efficiently.
Please see the full job profile attached at the bottom of this page for full details of the role!
Who is the person?
Your application needs to demonstrate that you:
- Have experience of working in a challenging front line service
- Have knowledge or experience of being part of a repairs service, receiving demand and raising repairs together with the ability to advise others.
- Have the ability to communicate effectively, develop relationships with residents and building occupiers, asking the right questions to get the information required, as well as someone who shows empathy for people who may be in difficult situations.
- Be very comfortable to operate in a changing and evolving environment, enjoying the challenge and embracing change with a positive attitude.
- Be comfortable in dealing with all staff to motivate, mentor and direct them to assist in providing an efficient and effective service.
- Ability to remain calm & professional when dealing with difficult customers.
- Can work independently, be organised, methodical and able to prioritise and manage multiple complex demands.
- Can be assertive and challenging while dealing professionally with service users.
- Be able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the demands of the team.
- Have experience of undertaking a range of administrative tasks effectively to support others.
- Have experience and be competent using a variety of IT databases and systems to update them in timely manner with accurate information.
- Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
For an informal discussion about this post you can contact Teresa Sully on 07951 497 607.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
Closing date: 23rd February 2025.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.
