Job Introduction
37 hours per week; Monday - Friday 9am - 5pm (4pm on a Friday)
Great opportunity to join us and make a difference as a Sheltered Housing Support Officer!
The Service:
The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. Sheltered Housing promote independent living for residents, with the reassurance that someone is on hand to give support and to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council therefore residents can live independently in their own accommodation, but with support available as needed. There are shared areas in the sheltered scheme in which residents can meet and enjoy some social activities.
As a service we take pride in making a positive difference in helping our residents maintain their independence in their homes. The Sheltered Housing Support Officer role is a crucial one in ensuring that we can meet our purpose.
What is the role?
Residents in Sheltered Housing have a range of physical and mental health needs which means that they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing Support Officer.
You will be working as a Cat 1 Sheltered Housing Support Officer providing advice and support to residents living in Cat 1 Sheltered Housing schemes across the Portsmouth area. You will be supporting residents living in this area and will work from an office close by.
Part of your role will mean meeting and greeting new residents, introducing them to the Cat 1 Sheltered Housing Service and making them aware of the service they can expect to receive. You will we be responsible for progressing and following up any support actions that will enable to resident to remain able to live independently.
Please see the full job profile attached at the bottom of this page for all details of what the role will involve!
Who is the person?
You need to have:
- Experience of working directly (face to face) with people.
- Understand the impact of physical and mental health issues experienced by older persons.
- Be a good listener with a calm manner, with the ability to converse at ease with customers and provide advice in accurate spoken English.
- Have the confidence to advocate for residents when needed and to work proactively with other professionals to achieve positive outcomes for residents.
- Have an awareness of the importance of confidentiality when working with residents, in particular regards to GDPR requirements.
- Be a strong team player and willing to support those in your team when they are facing challenges.
- Understand the need for you to maintain appropriate professional boundaries with residents that you are supporting.
- Understand the role of Social Services, Health Services and voluntary agencies in the provision of services to people and be able to work with them with the purpose of achieving the best outcome for service users.
- Have good written skills as you will need to be able to write concise notes in residents files, respond to complaints and compile reports, for example in relation to Safeguarding matters.
- The ability to prioritise workloads and self-manage your time effectively to meet the different needs of each resident.
- Have basic IT skills, including the use of Microsoft Outlook and Word/Excel and be able to use in house databases as required.
- Hold a full Uk driving license and have access to a vehicle for work.
If you would like to find out more about this role, please call Gill Clark on 07949 424138.
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
Please detail your full employment history with dates and explain any gaps. Please also include references from your last 2 years employment - these must be managerial (no personal references).
Interviews: 19th November 2025 at Landport Housing Office
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
