Job Introduction
Team Assistant
Salary: Band: 5, £25,652 - £27,363 p.a, pro rata (£23,225 - £24,774 for 33.5 hours)
33.5 hours per week - worked over 5 days - hours to be discussed at interview.
Your New Role
In this role you will be manning the Adult Care and support help desk and providing administrative and general support to the team within Adult Social Care. You will be taking calls from clients, professionals and members of the public, ensuring these are accurately recorded on the client database, signposting or providing information as necessary. Administrative duties will include typing clients' assessments and other ad-hoc documents on behalf of practitioners, accurate data entry and sourcing of data on the client database and ensuring client records meet the needs of statutory reporting. When meetings take place you will support these by taking minutes whether these are team making or client-specific.
For a full list of duties, you will be required to undertake see the job profile.
What you'll need to succeed
With patience and empathy, you will have strong communication, literacy and numeracy and IT skills with significant experience of using Excel, Word and Outlook. With a fast and accurate typing speed you will have a thorough understanding of data protection, information governance and GDPR. You will be able to self-prioritise with a flexible approach with the ability to work with minimal supervision. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Application process:
Please read the full job profile for further details on the post to ensure your application matches the requirements of the role stated in the who is the person.
Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. This is important or you are likely not to be shortlisted. Please read alongside the 'How to apply' information on the careers page.
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Closing date: 14 February 2025
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk.
Portsmouth City Council is committed to safeguarding and promoting the welfare of 'adults at risk' and expects all staff and volunteers to share this commitment.
