Job Introduction
Visitor Services Officer - Casual
Salary: Band: 5, approximately £14.00 per hour
Hours: This is a casual post - there are no set hours - you will be asked to work as and when needed including weekends and bank holidays.
What is the role?
Based at the Visitor Information Point in the Hard Bus Station, you will manage the service on days worked, ensuring high standards of customer care and that visitors enjoy a great day out. Welcoming visitors and providing visitor information about Portsmouth, you will follow Health and safety procedures and guidelines relating to the evacuation of buildings. You will sell tickets and guides and retail items and collect statistics, postcodes and other information as required.
The Visitor Services Officers function as the Duty Manager daily, working alone to manage the Information Point.
Who is the person?
You will have an excellent knowledge of Portsmouth as a tourism destination as well as a commitment to delivering high standards of customer care. With good knowledge of health and safety procedures you will have experience of cash handling and balancing tills in a retail environment. You will have excellent communication skills and a conversational language skill in another language would be an advantage. Self-motivated, flexible and adaptable you will have excellent literacy and numerical skills and good IT.
Please read the full job profile for further information on the role.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Additional information:
How to apply: When completing the application form, please thoroughly tailor your application to the Who is the Person' points with the use of examples from your experience.
Closing date: 1 April 2025.
Please note applicants will be contacted for interview as and when shortlisting takes place and we reserve the right to close the advert early if we have successful applicant (s).
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800
