Job Introduction
Assistant Scheme Manager (Category 2.5 Sheltered Housing)
Location - Hale Court PO1 5JU
Salary - Band 7 - £31,067 to £35,235 p.a.
Hours - 37 hours per week Monday to Friday
Permanent
The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. In Sheltered Housing we promote independent living for residents but with the knowledge that someone is always on hand to give support and to be available to help in an emergency. Residents have their own tenancy agreement with Portsmouth City Council; therefore residents are able to live independently in their own accommodation but with some support available as needed.
Within Sheltered Housing, our Category 2.5 schemes provide purpose-built accommodation with 24 hours on site staff coverage. There are communal laundry facilities as well as lounges / dining areas in which residents can enjoy some social activities and have a meal. As a service we take pride in making a positive difference in helping our residents maintain their independence in their homes. The Assistant Scheme Manager role is a crucial one in ensuring that we can meet our purpose.
What is the role?
Residents in Sheltered Housing have a range of physical and mental health needs which means that they need our support to maintain their independence. You will work to achieve this as per the Sheltered Housing purpose. You will be working in a Portsmouth City Council Category 2.5 Sheltered Housing Scheme. PCC has seven Category 2.5 schemes located in the north and south of the city. The successful applicant will be based at Hale Court in Fratton Road, Buckland, but you will be required to work at any Category 2.5 scheme as needed.
As Assistant Scheme Manager, you will assist the Scheme Manager who will be your line manager. The Scheme Manager has overall responsibility for the management of a Category 2.5 sheltered scheme, ensuring the welfare of all its residents. In the absence of the Scheme Manager - e.g. during periods of leave, you will take on these responsibilities. Together with the Scheme Manager, you will be managing a team of Support Assistants who will be providing various levels of housing related support to residents ranging from daily visits to ensure that all is well, through to helping with bills and providing support to help residents maintain their independence. In addition, you will be providing this service directly yourself. You will be expected to deal with any emergencies. On occasions, this will involve assisting some frailer residents with personal care issues on a short term or emergency basis.
For further details on what the role will involve please see the full job profile attached at the bottom of this page.
Who is the Person?
You need to:
- Have experience of working directly (face to face) with people.
- Have an understanding of staff management responsibilities and the ability to effectively manage your team with integrity, ensuring confidentiality and a professional approach.
- Be able to deploy staff resources effectively, ensuring that the scheme has sufficient staff coverage on 24 hours / 7-day basis.
- Understand the need for you and the team that you manage to maintain appropriate professional boundaries with residents and each other.
- Have an understanding of the impact of physical and mental health issues experienced by vulnerable adults and how this may affect their independence.
- Have a caring nature, be a good listener and have excellent people skills in order to gain the trust of residents and their families.
- Have the confidence to advocate for residents when needed and to work proactively with other professionals to achieve positive outcomes for residents.
- Be prepared to provide domestic help to residents who need support and, in an emergency, with their personal care.
- Be physically able to participate in moving and handling of people tasks.
- Have good written and numeracy skills.
- Have the confidence and ability to work effectively to solve problems and to calmly respond to emergencies as they arise.
- Have the ability to prioritise workloads, self-manage your time and delegate effectively.
- Have an awareness of the importance of confidentiality when working with residents, with particular regard to GDPR requirements.
- Be confident in being able to lone work, as well as working as part of a team.
- Have the ability to promote social activities in the scheme.
- Have basic IT skills, including use of Microsoft Outlook and Word/Excel and to able to use in house databases as required.
- Be flexible and reliable. You need to be flexible with your hours in order to meet the demand and needs of the service, being prepared to work outside of core hours if required. Although predominantly working within one scheme, you will be prepared to work in other schemes to meet demand and needs of the service.
- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
More information about sheltered housing can be found on Portsmouth City Council's website:
If you would like to discuss this further or have any questions, please contact:
Lisa Foster - Scheme Manager, Hale Court
Lisa.Foster@portsmouthcc.gov.uk
When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. The full job profile is attached at the bottom of this page.
Closing date: 2nd March 2025.
Please ensure you provide:
- Your full education history from secondary school, please include name and address of establishment, details of relevant qualifications and awarding body. Please explain any gaps.
- Your full work history, explaining any gaps. Including employers name, address, dates from and to and reasons for leaving.
- Please provide details for us to obtain two references. If you are currently working we will need a reference from your current employer and previous employer. If you are not currently working, we will need references from your two most recent employers.
About Portsmouth City Council
What we can offer you:
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.
Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council
Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment.
DBS Disclosure at Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.
